I have lived in Florence South Carolina for five years now.
In a years time I receive anywhere from 20 to 30 packages(150 in 5 years).
I have met Fed Ex drivers in abandoned parking lots, at a muddy outdoor flea market and have flagged them down on the side of the road ( when I have seen them drive right by my apartment, and not stop)to get my packages.
I’m sure he will never know anything about it so I thought I would share it here. Smith, the following is only one of the multiple messages I have sent to your company related to ineptitude of your carriers and their failed services.Not sure how often any of the multiple complaints you actually see.They no longer need a case number because they have my name linked to speak to the person handling the claim and he states they are not responsible because I did not request it to have a signature or give directions of what to do with package .They verbally read to me from their computer that the driver did not drop my package at the right address and when he went to retrieve package no one answered the door. I asked to please speak to someone else about the claim and he said there is no one else.After 48 hours and inquires to their driver they listed it as a lost package .
They then assured me all I needed to do was get the supplier to file a claim and I would get my money back.Simply double-click the downloaded file to install it.Update Star Free and Update Star Premium come with the same installer.So I have a package waiting on my porch and it is not my package after trying to do the right thing and tell customer service the package is still here with me 5 days later. I should just keep and sell this thing whatever it is.But I live by set of principles and morality obviously this company has non. Apparently they were all outside for a good 15 min, taking a portrait.I ordered the same 0 part for my jeep and it was properly delivered .