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Features for Vonage home phone residential service includes voicemail transcription; 411 calling; caller ID; call waiting; do not disturb; and a network availability feature which forwards all calls to a mobile phone if Internet connectivity is lost.Vonage customers must have a broadband Internet connection, such as cable Internet service or DSL, through an Internet service provider (ISP).

Vonage planned to get better terms by paying down debt ahead of schedule, and by achieving sustained financial performance.Between March and June 2011, Vonage prepaid million, reducing the balance to 0 million, the year-end 2011 target.On March 8, 2007 a jury found Vonage guilty of infringing three patents held by Verizon, and not guilty of infringing two other patents.The jury ordered Vonage to pay US million, and a royalty rate of 5.5% of every sale to a Vonage customer, back to Verizon.As part of its restructuring effort in 2010, Vonage paid off million of its debt at par, negotiated the release of more than million in cash from vendors and announced a comprehensive refinancing.

This resulted in a 0 million, pre-payable term loan with interest rates at 9.75%.

The settlement followed an investigation into complaints about the marketing of Vonage services, including confusion about availability and cost, along with advertisements involving "free" services, money back guarantees and trial periods.

The consumer protection agreement also addressed complaints that some consumers were prevented from canceling the Vonage service.

Subscribers can obtain additional "virtual numbers" for a monthly fee. telephone number via the FCC's local number portability (LNP), not every phone number is available in every area code.

Vonage also offers virtual numbers in Mexico, Canada and Europe. Additionally, customers can transfer an existing number to Vonage, which can take up to 7 to 10 business days from the time the customer completes the Number Transfer Authorization (NTA).

The patents describe technology for completing phone calls between Vo IP users and people using phones on the traditional public switched network, authenticating Vo IP callers, validating Vo IP callers' accounts, fraud protection, providing enhanced features, using Wi-Fi handsets with Vo IP services, and monitoring Vo IP caller usage.