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My biggest mistake was not getting an in store warranty at Best Buy. I too now will never buy another Samsung TV ever again either. 00 AUD, 14 month old TV 65 inch TV that just stopped working all of a sudden. Rang a TV technician who advised its the Samsung power supply that's the issue as he has worked on hundreds before with the same issue.

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Makes you wonder why these companies have failed their customers is its cheap parts, software, under engineered to work only for a few years, place of manufacture or is it a software hack. Just called Samsung a few minutes ago; and the answer was what I expected from a NON CUSTOMER-CENTRIC CORPORATION: It is my problem, not Samsung's problem.

My current TV is the first and only electronic product by Samsung in my household; and it the last.

Only had this TV for a little over a month now and paid a lot of money for it too. Yet to call and get someone on the horn as I know hearing I will have to pay for repairs to a TV that I not 2 years ago I spilled out my hard earned for will cause me a great deal of anger.

And it's taking them 2 weeks to get to my house to try to fix it and I'm waiting now as I type... Something does need to be done about these defective Samsung TVS. Bought this LED 40" TV for my bedroom from Costco in 2013. Called Samsung and they asked to do a software update. The problem could be from power panel, capacitors or the motherboard. The issue started first with the screen would go dark with sound. Had pretty much the same issue as everyone else below.

Any way my TV will power on then very shortly does the magic click click of death. It was a great TV-now it is a piece of junk, I will have to pay a hazmat licensed company to haul away. I have had the cable company here and replaced all remotes, boxes and upgraded the service in the house and at the telephone pole. Bought a 50 inch Samsung LCD from Best Buy about two years ago. I would not recommend Samsung to anyone and will go out of my way to discourage others to buy their products!!!!

My Samsung TV 6201 series just went black after 2.5 years. I have also a Samsung blue ray that failed within 3 years and a Samsung dishwasher that failed after 1.5 years.

by Pat Cobban (St John Indiana) I think your article was very informing with led vs lcd.

But I have seen on the Internet that Samsung TVs are having a problem with the capacitors in the TVs causing them to stop working after about 1 year.

This is absolutely ridiculous as I paid a lot of money to purchase this TV and I didn't buy warranty because High end TV is not supposed to have issues for at least for 10 yrs. Last year Samsung had issues with their phones and now their flagship TV is crap. I too was hit by the capacitor issue a while ago and had to get it resolved by ANYONE OTHER THAN SAMSUNG. Thankful I didn't get rid of it but angry I paid thousands for a TV I watched for 18 months at best.

I too experienced their "exceptional" support when calling -- to the point of hearing Samsung deny they were aware of any problems like that and that they produce quality products. Won't power on, Led going 100mph and a clicking noise that mimics the light. I called Samsung and a rather snooty and evasive tech stated my PLASMA TV, PN58B860 Version BU03 ser # AZ5V3CESC00185N, is out of warranty.

I also found out that the local support is very poor in Quebec.